Yes 🙌 . It costs us nothing to provide these extra features to you, so why should you pay for them. We only need you to upgrade to a paid package when you start collecting lots of responses, or send lots of emails since that’s where our costs are. Simple, easy and fair.
All paid accounts can be cancelled at anypoint through your account dashboard. No hard feelings, promise!
Of course, If you cancel within 30 days of signing up for one of our paid plans, we automatically refund you for the full amount.
We’ve taken exceptional care in our security measures, making sure we meet all enterprise & banking level security for all our services
Of course! We’re tightly linked to a NPO in South Africa and we’ve all been students - so we totally understand that cash can be a little tight. Just fill in this survey and we can pass along a 25% discount on any package.
Whenever someone fills in your survey, that data is saved and is counted as a response. Responses are saved forever, so it’s a total amount and not a monthly quota.
Every account allows you to send a certain amount of emails a month. At the beginning of each month, we reset your email quota back to your package limit.
Got questions regarding changing your subscription or just need a hand? We available 24/7 to answer any questions you may have.
Hi 👋 ,
Nick here, I'm one of the two nerdy guys that started SuperSimpleSurvey and structured our pricing and plans.
I'm going to be honest with you, nearly all online companies are ripping you off with their pricing. We absolutely hate that, which is why we have taken a slighty different approach.
While our competitors limit their features to paid upgrades or to time bound trials, we find that pretty stupid, and unfair...
Instead, We've kept our packages extremely straightforward. All features on all accounts, always (yes, even free)! The only time you'd need to start paying is when the cost of providing the service starts to incur a cost to us, and that is with the amount responses stored and with the emails you send.
And while most of our competitors took on invesment very early on, we decided to do this completely on our own. That way, we don't have to worry about making our investors money and can have full control of our company, plans and pricing.
As it says at the top of this page, simple, transparent and fair.
Have an awesome day 🤗