How does the 30-day money back guarantee work?
If you're not happy with your account and would like your money back, just contact us within the first 30 days and we'll gladly refund your money. Refunds can not be issued after your initial 30 days of use and we don’t prorate for partial months.
Does the 30-day money back guarantee apply if I upgrade?
Yep. If at you make an upgrade and decide within 30 days you aren't happy with it, just let us know and we'll refund you the full amount for the upgrade. You also have the option of downgrading to a different plan if the one you're currently on is more than you need, and if that is the case we will refund you the difference.
As policy, we do not provide partial refunds (unless of course, a system malfunction caused the problem). Super Simple Survey reserves the right to shut down surveys at any time if we feel that you are abusing our system in any way. If we determine that you have abused the system in any way and have subsequently shut down your account, you shall not be eligible for a refund.